terms & conditions
WORK ORDER SUBMISSIONS & PROTOCOL
request work // send it
work orders must be sent either through our online portal
or through direct email to | jennifer@jmarkd.com
// what to send
work orders must include subject line as follows:
subject: (name) / (service type) / (due date)
be sure to send all relevant information in the body of your email
including any photos (high res.), license numbers, contact, info & details
all information must be received before project begins.
* * please note * *
work orders may not be sent via text
all work orders must be made via email
MINIMUM COMMITMENTS
while we are happy to help you with the occasional project,
our goal at jmarkd is to help you develop your business
- marketing is a process that thrives on consistency -
3 MONTHS | 6 MONTHS | 12 MONTHS | ONGOING
work requests per month must meet $250 minimum
ongoing work minimum must meet 3 months time or greater
ONE TIME SERVICES
client must pay up front for ANY ONE TIME service
this includes WEBSITE DESIGN
[* unless otherwise discussed and agreed upon *]
ONGOING WORK & BILLING
ongoing work may be paid bi-weekly or monthly
client billing cycles will begin on 1st and 15th each month
all bills must be paid within 48 hours of receipt unless otherwise discussed and agreed upon
late fees will be applied to any client who does not pay in a timely manner
$5 per day will be added for any late payments
work will not continue for any client who is delinquent in payments
WORK HOURS
TUESDAY -- THURSDAY 8AM -- 5PM
SATURDAY 11:30 -- 1:00PM
email requests may be sent at any time
TURNAROUND TIME
requests will be handled in the order in which they are received
typical turnaround times are between 1-3 business days
rush orders (same day) are subject to additional rush fees
thank you!