terms & conditions
WORK ORDER SUBMISSIONS & PROTOCOL
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request work // send it
work orders must be sent either through our online portal
or through direct email to | jennifer@jmarkd.com
// what to send
work orders must include subject line as follows:
subject: (name) / (service type) / (due date)
be sure to send all relevant information in the body of your email
including any photos (high res.), license numbers, contact, info & details
all information must be received before project begins.
* * please note * *
work orders may not be sent via text
all work orders must be made via email
MINIMUM COMMITMENTS
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while we are happy to help you with the occasional project,
our goal at jmarkd is to help you develop your business
- marketing is a process that thrives on consistency -
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3 MONTHS | 6 MONTHS | 12 MONTHS | ONGOING
work requests per month must meet $250 minimum
ongoing work minimum must meet 3 months time or greater
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ONE TIME SERVICES
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client must pay up front for ANY ONE TIME service
this includes WEBSITE DESIGN
[* unless otherwise discussed and agreed upon *]
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ONGOING WORK & BILLING
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ongoing work may be paid bi-weekly or monthly
client billing cycles will begin on 1st and 15th each month
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all bills must be paid within 48 hours of receipt unless otherwise discussed and agreed upon
late fees will be applied to any client who does not pay in a timely manner
$5 per day will be added for any late payments
work will not continue for any client who is delinquent in payments
WORK HOURS
TUESDAY -- THURSDAY 8AM -- 5PM
SATURDAY 11:30 -- 1:00PM
email requests may be sent at any time
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TURNAROUND TIME
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requests will be handled in the order in which they are received
typical turnaround times are between 1-3 business days
rush orders (same day) are subject to additional rush fees​
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thank you!